Terms & Service

Terms of Service | Xiaomi BrandShop Kenya

Welcome to Xiaomi BrandShop Kenya, the official authorized dealer for Xiaomi, Redmi, POCO, and Mi products in Kenya. By accessing or using our website (https://xiaomibrandshop.com/) or purchasing our products, you agree to be bound by the following Terms of Service ("Terms"). Please read these Terms carefully. If you do not agree with these Terms, please do not use our website or services.

1. General Terms

1. Acceptance of Terms
   By using our website, placing an order, or participating in our BrandPoints program, you agree to these Terms and our Privacy Policy. These Terms apply to all users, including visitors, registered customers, and participants in our loyalty program.

2. Eligibility
   You must be at least 18 years old or have legal authorization to use our website and services. By using our website, you confirm that you meet these requirements.

3. Changes to Terms
   We reserve the right to update or modify these Terms at any time without prior notice. Changes will be effective upon posting on our website. It is your responsibility to review these Terms periodically.

2. Products and Services

1. Product Authenticity
   Xiaomi BrandShop Kenya guarantees that all products sold (e.g., Redmi smartphones, POCO gaming phones, Mi smartwatches, and accessories) are 100% authentic and come with a 2-year official Xiaomi warranty.

2. Pricing and Availability

   • All prices are listed in Kenyan Shillings (KES) and include applicable taxes unless otherwise stated.
   • Prices and product availability are subject to change without notice.
   • We strive to ensure pricing accuracy but reserve the right to correct errors. If a pricing error occurs, we may cancel orders affected by the error and issue a full refund.

3. Order Processing

   • Orders are subject to acceptance and availability. We may refuse or cancel orders due to stock issues, payment verification failures, or suspected fraud.
   • We offer same-day delivery in Nairobi and nationwide shipping within 1–3 business days, subject to our Shipping Policy.

3. Payment Terms

1. Payment Methods
   We accept payments via M-Pesa, Airtel Money, credit/debit cards, and bank transfers. All transactions are processed through a secure payment gateway.

2. Payment Issues
   If a payment fails or is flagged for fraud, we may delay or cancel the order until the issue is resolved. You agree to provide accurate payment information.

3. Refunds
   Refunds are processed per our Return Policy. Approved refunds will be issued to the original payment method within 7–10 business days.

4. BrandPoints Program

1. Participation
   By joining our BrandPoints program, you agree to its rules:

   • Earn Points: 5 points for signing up, 1 point per KSh 100 spent, 10 points per friend referral, and bonus points for social media engagement.
   • Tiers: Silver, Gold, and Platinum tiers offer increasing rewards (e.g., 1.5x points for Gold, 2x for Platinum).
   • Redemption: Points can be redeemed for discounts, free products, or exclusive experiences, subject to availability.

2. Program Changes
   We reserve the right to modify or terminate the BrandPoints program at any time. Points are non-transferable and have no cash value.

5. Returns and Warranties

1. Returns
   Our Return Policy allows returns within 30 days for eligible products in original condition. Customers are responsible for return shipping costs unless the item is defective or incorrect.

2. Warranties
   All products come with a 2-year official Xiaomi warranty. Defective products will be repaired or replaced free of charge, subject to warranty terms. Contact us at info@xiaomibrandshop.com or +254712345678 for warranty claims.

6. User Conduct

1. Prohibited Activities
   You agree not to:

   • Use our website for unlawful purposes or to violate any laws in Kenya.
   • Attempt to hack, disrupt, or misuse our website or services.
   • Submit false or misleading information during checkout or account creation.

2. Account Responsibility
   You are responsible for maintaining the confidentiality of your account and password. Notify us immediately of any unauthorized use.

7. Intellectual Property

1. Ownership
   All content on our website (e.g., text, images, logos) is the property of Xiaomi BrandShop Kenya or its licensors and is protected by copyright and trademark laws.

2. Use Restrictions
   You may not reproduce, distribute, or modify our content without written permission, except for personal, non-commercial use.

8. Limitation of Liability

1. No Warranty
   Our website and services are provided “as is.” We do not guarantee uninterrupted access or error-free operation.

2. Liability Cap
   To the extent permitted by Kenyan law, Xiaomi BrandShop Kenya’s liability for any claim arising from your use of our website or services is limited to the amount paid for the product or service in question.

3. Force Majeure
   We are not liable for delays or failures due to events beyond our control (e.g., natural disasters, strikes, or technical issues).

9. Governing Law

These Terms are governed by the laws of Kenya. Any disputes will be resolved in the courts of Nairobi, Kenya.

10. Contact Us

For questions about these Terms, contact us:

• Email: sales@xiaomibrandshop.com
• Phone: +
• WhatsApp: +
• Address: Kimathi Street, City Hall Way, Nairobi, 00100, Kenya

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