Privacy Policy

Privacy Policy | Xiaomi BrandShop Kenya

At Xiaomi BrandShop Kenya, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our website (https://xiaomibrandshop.com/), purchase authentic Xiaomi, Redmi, POCO, or Mi products, or participate in our BrandPoints program. By using our website or services, you agree to this Privacy Policy. If you have any questions, please contact us at info@xiaomibrandshop.com.

1. Information We Collect

We collect the following types of information to provide you with the best shopping experience:

1. Personal Information

   • When You Provide It: When you create an account, place an order, contact us, or join the BrandPoints program, we may collect:
     • Name
     • Email address
     • Phone number (e.g., for M-Pesa or delivery)
     • Delivery address (e.g., Nairobi, Mombasa, or other Kenyan locations)
     • Payment details (processed securely via third-party gateways)
   • Purpose: To process orders, deliver products, provide customer support, and manage your BrandPoints account.

2. Non-Personal Information

   • Browsing Data: We collect data such as IP address, browser type, device type, and pages visited via cookies and analytics tools.
   • Purpose: To improve our website, analyze trends, and personalize your experience.

3. BrandPoints Program Data

   • Activity Data: Information about your purchases, referrals, and social media engagement (e.g., following us on Facebook or Instagram).
   • Purpose: To award points, manage tiers (Silver, Gold, Platinum), and offer rewards.

2. How We Use Your Information

We use your information to:

• Process and fulfill orders for Xiaomi, Redmi, POCO, and Mi products.
• Provide same-day delivery in Nairobi or nationwide shipping within 1–3 days.
• Communicate order updates, promotions, or BrandPoints rewards via email, SMS, or WhatsApp.
• Respond to customer inquiries and warranty claims.
• Improve our website and services through analytics.
• Comply with Kenyan legal requirements, such as tax reporting.

3. How We Share Your Information

We do not sell or rent your personal information. We may share your data with:

• Service Providers: Trusted third parties (e.g., payment processors like M-Pesa, delivery partners) to process payments or deliver products.
• Xiaomi Corporation: For warranty claims or product support, ensuring compliance with the 2-year official warranty.
• Legal Authorities: If required by Kenyan law or to protect our rights (e.g., fraud prevention).
• Marketing Partners: For promotional campaigns, only with your consent (e.g., newsletter subscriptions).

4. Cookies and Tracking

1. Cookies: We use cookies to enhance your browsing experience, remember your preferences, and track website performance.

   • Types: Essential cookies (for site functionality), analytics cookies (e.g., Google Analytics), and marketing cookies (for personalized ads).
   • Management: You can disable cookies via your browser settings, but this may affect site functionality.

2. Analytics: We use tools like Google Analytics to analyze user behavior and improve our services. These tools collect anonymized data.

5. Data Security

We prioritize your data security:

• All transactions (e.g., M-Pesa, card payments) are processed through secure, encrypted gateways.
• We use industry-standard measures (e.g., SSL encryption) to protect your data from unauthorized access.
• Despite our efforts, no online system is 100% secure. We are not liable for breaches beyond our control, as outlined in our Terms of Service.

6. Your Rights

Under Kenyan data protection laws (e.g., Data Protection Act, 2019), you have the right to:

• Access: Request a copy of your personal data.
• Correct: Update inaccurate or incomplete information.
• Delete: Request deletion of your data, subject to legal obligations.
• Opt-Out: Unsubscribe from marketing emails or SMS at any time via the unsubscribe link or by contacting us.

To exercise these rights, contact us at info@xiaomibrandshop.com .

7. Data Retention

We retain your personal information only as long as necessary:

• Order Data: Kept for 7 years to comply with Kenyan tax and consumer laws.
• Account Data: Retained until you request deletion or your account becomes inactive for 2 years.
• BrandPoints Data: Kept while you’re an active member of the program.

8. Third-Party Links

Our website may contain links to third-party sites (e.g., Facebook, Twitter). We are not responsible for the privacy practices of these sites. Please review their policies before sharing information.

9. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or Kenyan laws. Updates will be posted on this page, and we’ll notify you via email or website announcement for significant changes. Please review this policy periodically.

10. Contact Us

For questions about this Privacy Policy or your data, contact us:

• Email: info@xiaomibrandshop.com
• Phone: +
• WhatsApp: +
• Address: Kimathi Street, City Hall Way, Nairobi, 00100, Kenya

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