Return Policy

Return Policy | Xiaomi BrandShop Kenya

At Xiaomi BrandShop Kenya, we strive to ensure you’re completely satisfied with your purchase of authentic Xiaomi, Redmi, POCO, and Mi products. Our return policy is designed to be simple, transparent, and customer-friendly, offering peace of mind when shopping with us. Below, we outline the details of our return process, eligibility criteria, and how to initiate a return.

Our Return Policy

We offer a 30-day return period for eligible products purchased from Xiaomi BrandShop Kenya, ensuring you can shop with confidence. Whether you’ve changed your mind or received a defective item, we’re here to help.

Eligibility for Returns

To qualify for a return, your product must meet the following conditions:

• Within 30 Days: The item must be returned within 30 days from the date of delivery.
• Original Condition: The product must be unused, in its original packaging, and include all accessories, manuals, and warranty documents.
• Proof of Purchase: You must provide a valid receipt or order confirmation from Xiaomi BrandShop Kenya.
• Non-Damaged: The item must not have been damaged due to misuse, neglect, or improper handling.
• Eligible Products: Most Xiaomi products (e.g., Redmi phones, POCO smartphones, Mi earbuds, smartwatches) are eligible, except for items marked as non-returnable (e.g., hygiene products like earbuds used for personal audio).

Non-Returnable Items

The following items are not eligible for return:

• Opened or used personal care products (e.g., Mi Electric Toothbrush, Redmi Buds after use).
• Products damaged due to customer mishandling.
• Gift cards or digital downloads.
• Items marked as “final sale” at the time of purchase.

How to Initiate a Return

Follow these steps to return a product to Xiaomi BrandShop Kenya:

1. Contact Us
   Reach out to our support team within 30 days of delivery via:

   • Email: info@xiaomibrandshop.com
   • Phone: +254712345678
   • WhatsApp: +254722345678
     Provide your order number, product details, and reason for return.

2. Receive Return Authorization
   Our team will review your request and issue a Return Merchandise Authorization (RMA) if eligible. You’ll receive instructions for returning the item.

3. Pack and Ship
   Securely pack the product in its original packaging, including all accessories. Ship it to our Nairobi address:
   Xiaomi BrandShop Kenya
   Kimathi Street, City Hall Way, Nairobi, 00100, Kenya
   Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Inspection and Refund
   Once we receive and inspect the returned item (typically within 3–5 business days), we’ll notify you of the approval or rejection of your refund. Approved refunds are processed via your original payment method (e.g., M-Pesa, card, bank transfer) within 7–10 business days.

Defective or Incorrect Items

If you receive a defective or incorrect product, we’ll cover the return shipping costs and provide a replacement or full refund, based on your preference. Please report defects or errors within 7 days of delivery by contacting us at info@xiaomibrandshop.com or +254712345678.

• Defective Products: Items with manufacturing defects are covered under our 2-year official Xiaomi warranty. We’ll replace or repair the item free of charge.
• Incorrect Items: If we sent the wrong product, we’ll ship the correct one at no additional cost and arrange for the return of the incorrect item.

Refund Process

• Approved Refunds: Refunds are issued to your original payment method (e.g., M-Pesa, credit card) within 7–10 business days after we receive and inspect the returned item.
• Exclusions: Shipping fees and any additional charges (e.g., delivery surcharges) are non-refundable unless the return is due to our error.
• BrandPoints: If you earned BrandPoints on the original purchase, these may be deducted from your account upon refund.

Why Choose Xiaomi BrandShop Kenya?

• Hassle-Free Returns: Our 30-day return policy is designed to make shopping risk-free.
• Genuine Products: We sell only authentic Xiaomi products with a 2-year manufacturer warranty.
• Fast Support: Our Nairobi-based team responds quickly to ensure a smooth return process.
• Trusted by Thousands: Rated 4.9/5 by over 2,800 happy customers across Kenya.

Contact Us

Have questions about our return policy or need assistance? Reach out to us:

• Email: sales@xiaomibrandshop.com 
• Phone: +
• WhatsApp: +
• Address: Kimathi Street, City Hall Way, Nairobi, 00100, Kenya

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